Can I cancel my orders?
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (firstname.lastname@example.org) within 24 hours, we can try to cancel it, provided the print shop has not already started the production. If the cancellation request happens after 24 hours or if production has been started already, we cannot entertain any request.
What is the cancellation fee?
There is a minimum cancellation fee of Rs.20 which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.
Mode of transfer of payments:
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 working days from date of cancellation. If you need any clarifications on refunds. Please email us to email@example.com
Can I return my Orders?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which giftsngallery.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (firstname.lastname@example.org) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.
Damage Claims or Shortages – Important Notice
Any claims for damage and/or shortages MUST be reported in 24 business hours without exception. Be sure to check your deliveries upon receipt.
We Pay For Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via different shipping partners of our sellers with tracking and drop-off without signature. we will provide you with a link to track your package online after the package is shipped.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.