Terms & Conditions

By using this site the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

  • For Flowers, Sweets or other items that are perishable in nature, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.
  • In case of customized products or experiences, there may be a slight variation from the picture/video shown. We shall, however, ensure our best to keep it as close to the photograph/description as possible.
  • The product specifications (weight, size, color etc.) mentioned with the product photos is only approximate. There may, hence, be a variation in the pictures and the respective products. GnG in its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control.
  • The product/services provided on this site are without warranties of any kind either expressed or implied and GnG to the fullest extent. GnG. does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

  • Under no circumstances whatsoever shall GnG be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. 

  • In an effort to provide our customers with the most current information, GnG will, from time to time, make changes in the contents and in the products or experiences described on this site. Prices and the availability of items are subject to change without notice. Any prices used on this site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers.
  • All worldwide rights, titles, and interests are legally reserved. The contents of our website and the website as a whole are intended solely for your personal and non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of GnG. You cannot reproduce, publish, display, modify, sell, or distribute any of the materials from GnG



Terms for ‘same day delivery’ feature

  • ·         You can ring us for the same day delivery surprise for the specific products, GnG will try to give you our best for your surprise (hum Aapke hi hai )

     

    ·         If the person you’ve addressed the surprise to is unavailable at the given address or unreachable at the time of delivery or an incorrect address has been shared, we will attempt to communicate with the receiver to ensure delivery. If the receiver is still unavailable/location is drastically different from the address shared while ordering, then GnG cannot assure delivery on the same day.

     

    ·         While we always try 100% to ensure deliveries on time, there could be delays due to weather, calamities and other unavoidable reasons that are beyond our control. In such cases, your surprise will be delivered at the earliest.

     



Terms specific to ‘Surprise in the sky’ surprise

  • GnG or the pilot may, at our or their discretion, cancel your flight for any booked date or alter its time without your consensus, because of matters beyond our or their reasonable control, for example adverse weather conditions, or safety/legal reasons. However, you will be given as much notice of any cancellation or alteration as is possible.
  • To the fullest extent permitted by law, we will not be liable in any way (including for breach of contract) for any financial loss, liability, damage, costs or expenses arising directly in the natural and ordinary course or indirectly from or in connection with the surprise sold to you.
  • Customers are requested to dress in comfortable casual clothes.
  • You must satisfy yourself that you are fit to participate in your flight and that you are not suffering from any illness or other medical condition or disability which might prevent you from participating or might be affected by your participation. You must take appropriate medical advice for this purpose.
  • Passengers under the influence of alcohol or other mood altering substances will not be allowed to fly.
  • GnG will not liable or responsible for any injury, illness, damage, loss, accident, expense, or any other claim arising from provision of the flight ride, even in circumstances where GnG may have negligently breached any duty of care that we may owe or have owed in connection with the provision of this surprise